What is Kingsley VoIP?
Kingsley VoIP is an alternative telephone service that works off your Internet connection. It cuts out unnecessary landline costs and you are only charged for your CallTime. Perfect for anyone with fixed or mobile Internet looking for a home or business telephone number that is flexible, affordable and easy-to-use.

How does it work?
Once you sign up for a Kingsley VoIP service, we’ll give you your own unique VoIP number. It works like a phone number, and you’ll use it whenever you need to make and receive calls over the Internet or you can port your existing landline number for FREE.

Do I get Rollover?
Yes, all your unused CallTime including unused topped-up CallTime rolls over for 3 months.

How many devices can I use my SIP account on?
The SIP account can be configured on a total of up to 6 devices which then allows for up to 6 concurrent calls inbound or outbound.

Do I have to use a Kingsley VoIP phone?
If you are using another handset that was not purchased from us, then you can manually enter your Kingsley VoIP Details. Just make sure you never give these details out to anyone, as this could compromise the security of your account.

Do I need a VoIP phone?
We recommend that you make use of our VoIP-enabled phones, but there are other options available to you – such as mobile apps (like Zoiper) or your existing VoIP phone. If you have an existing VoIP phone, it is important to note that we may not be able to support or assist you in the configuration of your current phone.

How long does it take to port a Telkom number?
It can take up to 14 days once your account is settled with Telkom.

What payment options are available?
You can purchase your service / hardware via Credit Card, Debit Order or PayPal.

What’s this all going to cost?
There’s no monthly line or rental fees for Kingsley VoIP clients. You’ll only pay for your CallTime on a monthly basis, that you can use to call other mobile & landline numbers. Calls to Kingsley VoIP subscribers are free. Remember that local and international call rates apply.

Does Kingsley VoIP work on WiFi, 3G, ADSL, Edge connectivity?
The Kingsley VoIP service is entirely dependent on the quality of the Internet connection you are using when making or receiving a phone call. Which is why we only recommend connections that do not generally suffer from congestion or high latency such as FTTH (Fibre to the Home) or Fixed Home LTE. Other connectivity types, such as ADSL, 3G, WiFi or Mobile LTE will work. However, we do NOT recommend relying on these connectivity types as they are prone to congestion and high latency which result in poor call quality.

What do I need to use Kingsley VoIP?
An uncongested Internet connection such as Fibre to the Home (FTTH), Fixed Home LTE, or DSL.
A SIP/VoIP Phone – check out our range of SIP phones or our partnered Smartphone App.
An active Kingsley VoIP service with a positive CallTime balance.

Can I keep my Geographic number?
Yes. Kingsley VoIP is a cloud-hosted service, which means you can take your number anywhere in the world. If you have Fibre or Fixed LTE, then you can cancel your Telkom landline rental and port your number across. This includes all South African numbers that start with 01, 02, 03, 04 and 05. Mobile numbers such as 083, 072 and 061 cannot be ported.

How long does the RICA process take?
It can take up to three business days. We will inform you as soon as your RICA application is approved, after which you can use your Kingsley VoIP service immediately.

What documentation is required to RICA my Kingsley VoIP number?
You’ll need to upload a copy of your ID or Passport and Proof of Residence. Proof of residence can be a utility or retail bill less than 3 months old. For example, you can use your bank statement, DSTV, phone/cell account etc.

What do I need to port my Telkom voice landline to my Kingsley VoIP service?
You will need to supply us with a copy of your Telkom telephone bill (please note that your account needs to be settled, or Telkom will not release your number) and an authorisation letter which will be supplied to you. Please note: you cannot port a number with a DSL service on it if the DSL service is not provided by Telkom. DSL service provided by other ISP’s need to be cancelled first.

More Questions?
Do not hesitate to contact our friendly Support / Sales staff should you require more information or assistance.